Whether it's processing data or incorporating a range of analytical tools to understand customer engagement; Basically, it is about letting as many processes as possible run independently and 24/7, while you can use the free time for other tasks.

An easy way to close the customer feedback loop is to ask open-ended questions and explain how you would like to respond to the valuable information your customers are sharing. This will confirm that you understand their weaknesses and continue to strive to make their business successful. You should also let your customers know that the changes they requested have been implemented and the issues have been resolved.

The coronavirus is currently determining everyday life, both for private individuals and companies. The management between home office and childcare is a major hurdle for many private individuals, but companies are also facing major challenges in view of the new legal requirements.

NPS creates the foundation for customer-oriented business success - it makes customer satisfaction measurable and provides results that can be worked with. A satisfied customer has not yet reached the last rung of the success ladder. Because after achieving the state of satisfaction, the professional and emotional work continues.

To make customer satisfaction tangible and measurable, a key figure is needed that objectively expresses the often subjective feelings of customers. This is where NPS comes into play. A simple 1-click method allows for comprehensive surveying in the shortest possible time. The customers' responses are numerically rated: the rating scale ranges from 0 (unlikely) to 10 (very likely).