NPS is vital for businesses as it helps in understanding customer sentiment, identifying areas for improvement, and enhancing overall customer experience. Companies with high NPS are likely to experience higher customer retention and advocacy.

This case study aims to explore how WebWide uses NPS to gather actionable customer feedback, implement changes, and achieve measurable improvements. It delves into the methodology, benefits, challenges, and real-life impacts of using NPS, providing a comprehensive guide for other businesses looking to adopt this powerful tool.

With Callexa Fedback, you can send customer satisfaction surveys with the NPS system. The actual sending of the NPS survey is relatively easy thanks to Callexa feedback. However, if the survey is sent at the wrong time, this can have a negative impact on the ratings.

A widget, or mini application, describes a small program that is integrated into another program using a graphical interface. Described less technically, widgets are small windows within a website or software that display additional information.

According to a recent study, around 66 percent of the 16 to 29-year-olds surveyed read reviews from other customers before buying online. Online reviews are even more trusted than personal recommendations from friends. Therefore, review portals are usually the first point of contact before making a purchase or when looking for a new service provider.

The annual customer survey, which has been taking place since 2014, is a reliable and important instrument for capturing the needs and requirements of Arvato customers and determining their satisfaction with Arvato solutions.

We're happy to introduce our new feature for Callexa Feedback, the email widget. With this widget you are able to implement your NPS survey to your emails, newsletter or other mailing services. In order to add the widget to your emails you can find the button "Embed Survey" at the integrations overview. Choose "Embed into HTML email" to receive the HTML code.

The new Callexa Feedback is slimmer, faster and clearer than its predecessor. The focus was set on a structural update that puts Callexa on a more robust footing. The main focus here is on the optimization of user management, data processing and data connection of external systems. The process has changed noticeably, especially in the area of survey-making and the replies.

Sometimes customers don't understand the scale of NPS and give you a wrong evaluation. To give your customer the opportunity to correct this we have integrated a function to resurvey the customer.

This function could be used to send follow-up questions after the main survey. You can setup individual questions for every single measurement. This will help you to find out why the recipient has opted for this review.

The new Allianz CEO, Oliver Bäte, wants to measure Europe's largest insurer by the recommendations of its customers, according to a press report. Bäte intends to establish the so-called Net Promoter Score (NPS) as a key metric within the company, reports "Manager Magazin" citing company sources. The NPS measures the willingness of customers to recommend a company.

The Alpine portal Tiscover has been able to be evaluated using the Net Promoter Score method since 2013 and achieved an NPS of 74 in 2014. For comparison: According to the current Satmetrix Net Promoter Benchmark, the average NPS of travel websites is 30, the Apple iPhone reached a score of 67 in 2014, and Amazon reached 64.