Often you do not want to send the survey immediatly after the analytics.identify() command has been called. To correctly delay the sending of surveys we recommend that the createdAt trait is set correctly for all your customers. If it is not set Callexa will treat the customer as created on the current day.

Let Callexa automatically survey your customers several days after they have placed an order. Once a customer gives you a rating, it will be attached to the order and customer entry as a new tag. If he passes a comment it will be appended to the notes field of the order entry. That way you won't have to login to Callexa just to keep track of your ratings. Set it up once and automatically get valuable feedback for your shop, ordering process and products.

 Mailchimp is a newsletter service that allows you to carry out complete newsletter management online. Since Mailchimp is offered as Software as a Service (SaaS), no installation with a hosting provider is necessary. More than 9 million people and businesses around the world use MailChimp. The features and integrations make it possible to send marketing emails, automated messages and targeted campaigns. MailChimp has been around since 2001.

Insightly is a great tool that helps mid-sized companies to deal with the daily barrage of tasks such as managing leads, contacts, organizations, partners, vendors and suppliers. With the CRM best practices, you can see all information on a lead or a contact, beginning with the origin and e-mail history over to key data on all projects in which they have participated.

Faster customer service, higher customer satisfaction. With Desk.com, the complete customer service solution, small businesses can provide fast and efficient customer service. This means your company can grow faster. Customers don't like waiting for answers. Desk.com is ready to use straight away. So you're up and running quickly and can take care of your service orders immediately to help your customers faster than ever before.

A good help desk software must primarily offer an outstanding ticket management. But there also are other tasks - managing licenses, taking care of your Knowledge Base and regular patches and software upgrades - through which you quickly get into a spiral of endless time consuming hours of administration. If this sounds familiar, you are right here.

NPS creates the foundation for customer-oriented business success - it makes customer satisfaction measurable and provides results that can be worked with. A satisfied customer has not yet reached the last rung of the success ladder. Because after achieving the state of satisfaction, the professional and emotional work continues.

The Alpine portal Tiscover has been able to be evaluated using the Net Promoter Score method since 2013 and achieved an NPS of 74 in 2014. For comparison: According to the current Satmetrix Net Promoter Benchmark, the average NPS of travel websites is 30, the Apple iPhone reached a score of 67 in 2014, and Amazon reached 64.

Sure, here is the translation of the provided German text into English:"The number one among vehicle glass specialists helps drivers throughout the entire country and handles around 1.2 million customer inquiries annually. A central component of Carglass's success model is the extremely high level of customer orientation. For its excellent service quality, the company has already received numerous awards and certifications. In independent tests, Carglass regularly ranks at the top and receives

Hisense is convinced that it has earned the trust of consumers and is very well positioned to compete with the best companies in the world in terms of NPS - which will lead to an increase in the company's sales and profits.

To make customer satisfaction tangible and measurable, a key figure is needed that objectively expresses the often subjective feelings of customers. This is where NPS comes into play. A simple 1-click method allows for comprehensive surveying in the shortest possible time. The customers' responses are numerically rated: the rating scale ranges from 0 (unlikely) to 10 (very likely).