Should you consider the results of erroneous applications in your NPS?

If you search online for information about increasing the conversion rate of your SaaS products, you will find a variety of sites that will show you techniques to convert more website visitors into trial users and paying customers. Often these tactics are successful - when implemented effectively, they can increase your overall conversion rate.

The importance of the reminder survey

Keep in mind that polling using NPS is not an exercise in statistical relevance like traditional surveys are. While it's obviously important to extrapolate trends from the data you collect, the average response rate you'll get from an NPS survey (without sending a reminder) is well above what's necessary for reliable collection.

What you should know about detractors

Detractors, also known as critics, are a kind of “taboo subject” in the business world - nobody really likes talking about or even thinking about angry customers. However, these customers are vital to business development. T

New function: Time-controlled sending of your NPS survey

With Callexa Fedback, you can send customer satisfaction surveys with the NPS system. The actual sending of the NPS survey is relatively easy thanks to Callexa feedback. However, if the survey is sent at the wrong time, this can have a negative impact on the ratings.

Extension for the Callexa Review Widget

A widget, or mini application, describes a small program that is integrated into another program using a graphical interface. Described less technically, widgets are small windows within a website or software that display additional information.

How to get positive reviews on Google, Facebook, Tripadvisor & Co.

According to a recent study, around 66 percent of the 16 to 29-year-olds surveyed read reviews from other customers before buying online. Online reviews are even more trusted than personal recommendations from friends. Therefore, review portals are usually the first point of contact before making a purchase or when looking for a new service provider.

Customer Experience Management - How you can increase customer satisfaction even in times of Corona

The coronavirus is currently determining everyday life, both for private individuals and companies. The management between home office and childcare is a major hurdle for many private individuals, but companies are also facing major challenges in view of the new legal requirements.

SharpSpring Integration

In our today's edition of Callexa Feedback Integration series we want to introduce the service SharpSpring closer.SharpSpring is a highly-rated global provider of affordable, cloud-based marketing automation. Marketing agencies and businesses around the world rely on SharpSpring to generate leads, improve conversions to sales, and drive higher returns on marketing investments.

SupportBee Integration

In our today's edition of Callexa Feedback Integration series we want to introduce the service SupportBee closer.SupportBee is designed to get everyone in your company involved in customer support. Manage emails for all departments, or even various brands within an organization from a single inbox in SupportBee.

BugHerd Integration

Team collaboration, client feedback, and task management designed for web projects. Your clients report issues by making annotations right from the site being worked on. BugHerd turns these into full bug reports with all the info you need to fix the problem.

BigCommerce Integration

Bigcommerce delivers a wealth of securely hosted e-commerce tools, including a shop system with over 100 unique features, product catalogs, payment gateways, email accounts, marketing tools, and in-depth reports. With the search engine optimization (SEO) of Bigcommerce your shop ranks higher in search results.

MemberSpace Integration

Create your online course, training program, or other business idea inside your existing Squarespace website - no need to build on someone else's platform! Choose which pages and content to protect. Charge for access to your protected pages and content. Visitors must sign up or log in before viewing your protected pages and content.

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