BetterVoice is a hosted Voice over Internet Protocol (VoIP) service. It replaces a traditional phone system by transmitting incoming and outgoing phone calls over a high-speed Internet connection. Call routing and other services are provided by a software-based virtual private branch exchange (PBX) that is hosted by BetterWorld, rather than on-site PBX hardware.

LiveAgent is an all-in-one help desk software. It features live chat for websites and 173 help desk features (email ticketing, call center, Facebook and Twitter support, Feedback buttons, Analytics, Tags, Knowledge base...) in one application. Support your customers on the go with our native mobile apps. Check and answer pending tickets and chats on your favorite mobile device.

Olark is the most beautiful and effective way to talk to your customers for sales and support. And Olark makes it super easy for you! You can solve customers' problems before they have a chance to click away. Give them the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep customers coming back.

HARVEST makes time tracking easy. Your team will get up to speed fast and can track their time however they want—on their laptop, iPhone, Android, or even on the Apple Watch. Simple and quick time entry means there’s no excuse not to track, and you’ll have the data you need to bill accurately and budget wisely. HARVEST’s built-in reporting analyzes your data so you don’t have to.

This Help Desk Software enables customer support agents to receive, process, and respond to service requests. A great help desk is at the heart of great customer support. Zendesk’s help desk software helps streamline customer support with time-saving tools like triggers and automations. And it’s intuitive, built with the experience of customer service and support desk agents in mind. Whatever you call it—help desk, service desk, or support desk software—it’s a means to an end.

No matter how you collect payment, FreshBooks makes it easy to stay on top of billing so you can get paid faster. Get your projects moving faster with professional-looking estimates. When you’re ready to bill, go from estimate to invoice in just two clicks. See if your invoice was viewed with a tidy invoice history. Clients slow to pay? Send reminders and add late fees so your cash flow doesn’t suffer.

Sometimes customers don't understand the scale of NPS and give you a wrong evaluation. To give your customer the opportunity to correct this we have integrated a function to resurvey the customer.

This function could be used to send follow-up questions after the main survey. You can setup individual questions for every single measurement. This will help you to find out why the recipient has opted for this review.

Benchmark Email is a global leader in email marketing. Benchmark puts the online marketing tools you need right at your fingertips, allowing you to connect and engage with customers new and old at every level. Take powerful features by the dozen, sophisticated list management, hundreds of email templates, ultra-precise reports and dazzling email and video email.

Run my Account's goal is to automate accounting for small businesses and to greatly simplify the handling and administration of invoicing. Instead of wasting your valuable time with the acquisition of documents, processing of payments, reconciliation of bank accounts or other small tasks you can use it to analyze your numbers which results in a better decision making.

For example, Callexa Feedback can be configured to send a survey after an arbitrary number of days to the customers after an order has been completed or after a cancellation or after receiving an invoice. The customer can evaluate within this email. After the evaluation has been done, a website with a follow-up question or additional tags which can be evaluated, will popup.

The new Allianz CEO, Oliver Bäte, wants to measure Europe's largest insurer by the recommendations of its customers, according to a press report. Bäte intends to establish the so-called Net Promoter Score (NPS) as a key metric within the company, reports "Manager Magazin" citing company sources. The NPS measures the willingness of customers to recommend a company.