Knowledge Base - Callexa

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Neccessary Cookies
These cookies are necessary for the functionality of our website and cannot be switched off within our system. No personal data is collected and no data is permanently stored. Performance & Comfort
We host a customer service live chat on our own servers, no data is transmitted to third parties for this purpose.
We use an analysis tool (Matomo) hosted on our own servers which for instance allows us to track which pages are visited most frequently. That allows us to constantly improve our website. No personal data is collected, a disclosure to third parties is excluded. Campaigns
To optimize our own advertising campaigns, we link certain actions, such as an order with any advertisement through which you may have reached our site (e.g. Google AdWords). This data is collected anonymously and is not linked to your personal data.

1 - Customer Success Management

2 - Customer Acquisition

3 - Net Promoter Score (NPS)

4 - NPS Integration