Can NPS and Customer Satisfaction Scores be used toge

Can NPS and Customer Satisfaction Scores be used together?

Yes, using both metrics together provides a comprehensive view of customer sentiment, combining insights into loyalty and specific satisfaction.

NPS and CSAT have slightly different areas of application. If you want to learn when to use which Customer Satisfaction Metric, we suggest reading our Article "NPS vs. Customer Satisfaction Scores - A Short Overview"

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