Blog - Callexa

New goals thanks to NPS: Are you still satisfied or are you already striving for more?

NPS creates the foundation for customer-oriented business success - it makes customer satisfaction measurable and provides results that can be worked with. A satisfied customer has not yet reached the last rung of the success ladder. Because after achieving the state of satisfaction, the professional and emotional work continues.

23.03.2015 Customer Success Management

bad review CAC NPS B2B company behavioral targeting customer feedback Net Promoter Score net ptomoter score actionable feedback Callexa Bettervoice churn bidsketch Benchmark Email customer loyalty NPS survey

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