Blog - Callexa

The Role of NPS in Customer Experience (CX)

In today's competitive business landscape, customer experience (CX) has emerged as a crucial differentiator for brands aiming to thrive. At the heart of CX lies the Net Promoter Score (NPS), a metric that measures customer loyalty and satisfaction.

21.06.2024 Customer Success Management

Net Promoter Score B2B bidsketch NPS survey feedback Benchmark Email CAC Artificial intelligence (AI) churn NPS net ptomoter score Client Feedback behavioral targeting customer feedback loop ZAPIER B2B company

RSS

We use cookies for the technical functionality of this website. With your consent, we also collect page views and other statistical data in anonymized form.

Only required

Accept all

Select individually

Cookie Settings
Read Privacy Statement

Neccessary Cookies
These cookies are necessary for the functionality of our website and cannot be switched off within our system. No personal data is collected and no data is permanently stored. Performance & Comfort
We host a customer service live chat on our own servers, no data is transmitted to third parties for this purpose.
We use an analysis tool (Matomo) hosted on our own servers which for instance allows us to track which pages are visited most frequently. That allows us to constantly improve our website. No personal data is collected, a disclosure to third parties is excluded. Campaigns
To optimize our own advertising campaigns, we link certain actions, such as an order with any advertisement through which you may have reached our site (e.g. Google AdWords). This data is collected anonymously and is not linked to your personal data.